Enquiry
Essential

Support Services

Designing your Support from our VUE

From receiving your project enquiry, we would look to take you through the steps to qualify out your project, product and support requirements in a consultative approach;

Step 1

  • Understanding the application type
  • Customer & Partner expectations
  • Room layouts / viewing cones & distances / ambient light readings
  • Project timescales
  • Decision criteria
  • Support requirements

Step 2

  • Provide advice & recommendations
  • CAD drawing & Visualisation if required
  • Consider our One Stop Shop approach (VUEGLUE)
  • Deliver a Value Add Proposal considering support options

Step 3

If successful, we are committed to ensure that our product and project offerings are supported to manufacturer levels, to include the following capabilities;

  • Local Hotline telephone support
  • Swap out programmes
  • Spare part & consumables coverage
  • Event back up units
  • Extended Warranty initiatives
  • Manufacture trained service technicians
  • Onsite Service Level Agreement options

EXPERIENCE tells us that SERVICES are ESSENTIAL.

support@vueav.com