Professional Services

Our team will give you a journey like no other with a special white glove concierge experience throughout. From your immediate enquiry all the way through to on site or repair services, we are 100% committed to making sure your issues are resolved quickly and professionally. We own the issue all the way to resolution. And how do we do that? We employ people that care. We train them constantly through vendor manufacturing programs and industry learning. We provide all the latest tools and resources in order they can provide you with the answers you need. We fundamentally believe in order to gain your business on a regular basis, you need to feel confident in VUEAV and how we work with you to resolve any issues you may have. Not just once, but every time you require our support.
Official Service Partner for;
AV Stumpfl, Christie, Digital Projection, Macropix, Norxe, Vestel

Pre-sale & Design

Our product and service offerings provide a solution for all display applications where our team of experts can help with your system integration needs to include:
  • Review Product specifications
  • Recommendations based on project
  • Finding compatible options within our extensive product range
  • Complete quotations for project build-outs
  • Integration tips
  • Demonstration within our Experience Centre
  • Factory acceptance testing
  • Commissioning

    On site commissioning to ensure your products perform to optimum levels. Professional Services include:
  • Final calibrations
  • Display colour & brightness matching
  • Software configuration
  • Installation sign off
  • Service Centre

    With approved manufacture Service & Maintenance Agreements in place, our Dubai Service team with trained engineers are on hand to ensure your AV equipment is running to the highest performance levels to extend product life. Our service centre provides:
  • Bench repair
  • Cleaning & Maintenance
  • Calibration
  • Testing
  • Training

    In-house within our training centre or online / on site courses by trained technicians to manufacture level. We offer AV technicians more opportunities to increase their knowledge base & skills;
  • Enhanced set up
  • Service and maintenance
  • Earn valuable certifications
  • Support

    We provide well versed, expert and punctual service to our customers to include;
  • Hotline Technical Support
  • Manage Product Repair (RMA)
  • Preventative Maintenance visits
  • SLA to meet customer on site response requirements
  • Designing your support from our VUE

    From receiving your project enquiry, we would look to take you through the steps to qualify out your project, product and support requirements in a consultative approach;
    • Understanding the application type
    • Customer & Partner expectations 
    • Room  layout /viewing cones & distances/ ambient light readings 
    • Project timescales 
    • Decision criteria 
    • Support requirements 
    • Provide advice & recommendation 
    • CAD Drawing & visualization if required 
    • Consider our One stop Shop solution (VUEGLUE)
    • Deliver a value add proposal considering support options 

    If successful, we are committed to ensure that our product and project offerings are supported to manufacturer levels, to include the following capabilities;

    • Local hotline telephone support 
    • Swap out programmes 
    • Spare part & consumables coverage 
    • Event back up units
    • Extended warranty initiatives 
    • Manufacture trained service technicians 
    • Onsite service level agreement options